Location: Jounieh – Maameltein Road

Capelli Sport is a multi-sports brand based in New York City. With a unique global ecosystem, service

excellence and years of know-how in the industry, we create products that enable athletes and

communities to maximize their success on field and beyond. Providing diverse playing fields, which are

safe for everyone, our best-in-class service empowers and unites people from all over the world. We

are deeply rooted in sports culture. Our gear is designed by players, for players.

Role Description

This is a full-time on-site role for a Retail Manager located in Jounieh. The Retail Manager

will be responsible for day-to-day store management tasks such as overseeing staff, ensuring

customer satisfaction, managing inventory, and implementing retail loss prevention strategies.

They will also be responsible for maintaining effective communication with customers and

employees. Candidate must be familiar with Launching new stores not just run an existing one.

Duties & Responsibilities

 Detect, anticipate and provide regular feedbacks on customers' needs, markets trends

and competitors activities affecting the region/ market

 Greet customers, help and serve them in order to ensure their needs and complaints are

answered in a timely manner with quality and customer service standards creating

customer loyalty and portfolio.

 Ensure a smooth and efficient receiving process of items/shipments as well as monitor

all kind of inventory activities such as cycle counts and stock movements including

transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.

 Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/

items and collection rotation in order to identify replenishment needs, place accurate

orders, meet stock performance objectives and maximize sales and sellout.

 Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales

targets, events, operational needs (including shipments, stock count, sale, etc.) as well

as ensure the effective communication of sales plans and set daily and hourly targets to

the Shop/Department team.

 Log/update all commercial and operational information as well as various requests on

the provided platforms in a timely and accurate manner.

 Manage annual allocated budget by monitoring expenditure up to set limits, optimizing

and reducing costs where possible and reporting variances versus budget

 Oversee the shop's image and ensure its compliance with the brand’s standards, verify

and follow up on the cleanliness, display and maintenance of the shop including the

window, cash and stock room.

Qualifications

 Customer Satisfaction, Customer Service, and Communication skills

 Experience in Launching new stores and good follow up on store management

 Knowledge of Retail Loss Prevention strategies

 Excellent leadership and organizational skills

 Ability to work well in a team and individually

 Strong problem-solving skills

 Experience in the sports industry is a plus

 Three years of experience in a managerial role; Previous experience in retail is a major

plus.

 Proficiency in MS Office.

 Strong Product Knowledge.

 Strong sense and passion for fashion

 Attention to details

 Able to react quickly

 Solution and results oriented

 Analytical skills

 Professionalism in appearance

 English language must be extremely proficient (Verbal, Reading, and Writing)

 Bachelor's degree in Business Administration, Marketing, or a related field is preferred

Please send resume, along with cover letter, professional references, & desired salary

requirements to: staff.hiring@factuniversallb.com